The Rights of Non-citizens

Laura Rudnyanszky, CLO, Teleperformance Romania, Romania

All people should, by virtue of their essential humanity, enjoy all human rights. Exceptional distinctions, for example between citizens and non-citizens, can be made only if they serve a legitimate State objective and are proportional to the achievement of that objective. Citizens are persons who have been recognized by a State as having an effective link with it. International law generally leaves to each State the authority to determine who qualifies as a citizen. Citizenship can ordinarily be acquired by being born in the country (known as jus soli or the law of the place), being born to a parent who is a citizen of the country (known as jus sanguinis or the law of blood), naturalization or a combination of these approaches. A non-citizen is a person who has not been recognized as having these effective links to the country where he or she is located. There are different groups of non-citizens, including permanent residents, migrants, refugees, asylum-seekers, victims of trafficking, foreign students, temporary visitors, other kinds of nonimmigrants and stateless people. While each of these groups may have rights based on separate legal regimes, the problems faced by most, if not all, noncitizens are very similar. These common concerns affect approximately 175 million individuals worldwide—or 3% of the world’s population.

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Romania Employment IT February 2020 Vol.13, No. 50, Winter 2020

Laura Rudnyanszky

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Teleperformance Romania

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Teleperformance Romania is the subsidiary of Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, a group present in 80 countries. Teleperformance operates globally more than 170,000 computerized workstations, with 300K+ employees across more than 340 contact centres and serving more than 170 markets. It manages programs in 265 different languages and dialects on behalf of major international companies operating in a wide variety of industries. In 2018, Teleperformance Group reported a consolidated revenue of € 4.44 bn. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. In Romania, Teleperformance established its operations in 2004 and has grown into the leader of the local market. Teleperformance Romania currently operates 900+ workstations with 1400+ employees, providing its services to major international players, including banks, insurance companies, travel and gaming and telecommunication companies, as well to some of the main players of the Romanian market. Teleperformance Romania's success is based on the company values, marketing know-how, quality of services, technology investment and HR systems. Specialized services include Omnichannel, Rightshore, Contact Center on Demand, Analytics Solutions, HomeBase, VIP Solutions, Sales, Digital Solutions, Face-to-Face, Internet Interactions, Technical Support, BPO, Credit and Collection, Social Media, B2B, and Customer Experience. Teleperformance Romania Awards & Recognition: Best Large Call Center of the Year in 2011, 2012, 2013, 2014, 2015 and 2016 Best Large Call Center Manager in 2012, 2013, 2014, 2015 and 2016 Best Contact Center Team Manager in 2017 Best Contact Center Agent in 2017.

Romania Employment IT February 2020 Vol.13, No. 50, Winter 2020

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